COA Network’s Customer Privacy Policy
Please read the following to learn more about what type of information is gathered,
how the information is used and for what purposes, how or when we disclose the information
and how we safeguard your personal information.
COA Network’s Customer Privacy Policy covers the collection, use, and disclosure
of personal information that may be collected anytime you interact with COA Network,
such as when you visit our website, when you purchase COA Network products and services,
or when you call our sales or support associates.
Why COA Network collects personal information
We collect your personal information to deliver customer service. It enables us
to give you access to our products and services. In addition, your personal information
helps us keep you posted on the latest product announcements, software updates,
special offers, and events that you might like to hear about.
If you do not want COA Network to keep you up to date with COA Network news, software
updates and the latest information on products and services contact
CustomerCare@coanetwork.com and ask to be removed from promotional emails.
Information we collect and how we may use it
There are situations in which your personal information may help us give you better
service:
We may ask for your personal information when you’re discussing a service issue
on the phone with an associate, or via live chat, participating in an online survey,
registering your products, or purchasing a product.
When you contact COA Network, we may request personal information relevant to the
situation, such as your name, mailing address, phone number, email address, your
credit card information and information about the COA Network products you use,
such as the toll free number assigned to you, website address and date of purchase;
as well as information relating to a support or service issue.
We may at times, collect information regarding customer activities on our websites.
This helps us to determine how best to provide useful information to customers and
to understand which parts of our websites and products are of most interest to them.
We may use personal information to provide products that you have requested as well
as for auditing, research and analysis to improve COA Network’s products.
Cookies, click through and pixel tags
COA Network’s website may use “cookies” and other technologies to help us understand
which parts of our websites are the most popular, where our visitors are going,
how much time is spent there and study traffic patterns on our website. This information
can include Internet Protocol (IP) addresses, browser type, Internet Service Provider
(ISP), operating system, date/time stamp, and referring/exit pages.
If you prefer not to enable cookies, please check the help section of your preferred
internet browser for instructions on how you can disable cookies. Please note that
certain features of the COA Network website may not be available when cookies are
disabled.
This information, which does not identify individual users, would only be used to
analyze trends, to administer the site, to track users’ movements around COA Network’s
sites and to gather miscellaneous demographic information about our visitors as
a whole. COA Network will not collect information to market directly to that person.
In some of our email messages we use a “click-through” url link to content on the
COA Network website. When customers click one of these url’s, they pass through
our web servers before arriving at the destination. COA Network may track this click-through
data to help us measure interest in methods customers prefer to retrieve information
and messages. If you prefer not to be tracked simply avoid clicking text or graphic
links in the email.
COA Network may use pixel tags, which are tiny graphic images; to tell us what parts
of our website customers have visited.
Protection of your personal information
COA Network takes your privacy and personal information seriously. COA Network does
not sell or rent your contact information to other marketers.
COA Network takes precautions including: administrative, technical and physical measures
to safeguard your personal information against loss, theft, and misuse; as well
as unauthorized access, disclosure, alteration, and destruction.
Our websites use Secure Sockets Layer (SSL) encryption on web pages where personal
information is required. To make purchases from the COA Network websites, you must
use an SSL-enabled browser such as Internet Explorer or Mozilla Firefox.
COA Network has safeguards in place to keep your personal information accurate,
complete, and up to date for the purposes for which it is used. You may always access
the personal information you have provided. At anytime you can check that your contact
information is accurate and complete by visiting at www.coasecure.com.
To help us provide the best possible service, your personal information may be shared
within COA Network departments who will take steps to safeguard it in accordance
with COA Network’s privacy policy.
Service providers and vendors
There are also times when COA Network may need to make certain personal information
about you available to companies that perform work for COA Network on products and
services to you on our behalf. These companies may help us process information,
deliver products to you, manage and enhance customer data, provide customer service,
or conduct customer research or satisfaction surveys. These companies are also obligated
to protect your personal information in accordance with COA Network’s policies,
except if we inform you otherwise at the time of collection.
Company-wide training privacy
In addition to technical measures to help insure your personal information is secure,
training on these guidelines is required of COA Network employees and is strictly
enforced within the company.
International users
COA Network abides by the safe harbor framework set forth by the U.S. Department
of Commerce regarding the collection, use, and retention of personal information
collected from the European Union. Information about this program can be found here
U.S. Department of Commerce Safe
Harbor Program.
COA Network’s website may at times have links to the websites of other companies.
COA Network is not responsible for their privacy practices. For information regarding
the privacy policies of other companies, please refer to the privacy policy on their
website or contact the companies directly.
Kids
COA Network does not knowingly collect personal information from children under
13. If a child under 13 submits personal information to COA Network and we learn
that personal information is the information of a child under 13, we will attempt
to delete the information as soon as possible.
Legal issues
Please note that COA Network may be required by law or litigation to disclose your
personal information. COA Network’s internal policies call for the release of required
information in the cases of subpoena, court orders and order of local, state and
federal government.
Privacy questions
If you have questions or concerns about COA Network’s Customer Privacy Policy or
data processing, please contact us via email at
CustomerCare@coanetwork.com or by mail:
COA Network Inc, 10 Corporate Place South, Suite 101 Piscataway, NJ 08854.
COA Network may update its privacy policy from time to time. When we change the
policy in a material way a notice will be posted on our website along with the updated
privacy policy.