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When you put iTeleCenter’s™ 24-hour recorded message hotlines to work for your business,
you get a full array of great features…
- Personal Toll-Free Number and/or Local Number
Your own personal Toll-Free and/or Local number. No dedicated line required
When you sign up for your iTeleCenter™ 24-hour recorded message hotline service,
you’ll automatically receive a Toll-Free number from our inventory – assigned to
you as your personal dedicated number!
This number will be a random 866, 877 or 888 prefix. Or you can optionally choose
to have an ‘800’ number…or even to get your own personalized business number (sometimes
known as a “vanity” number; for example, 1-800-DENTIST or 1-800-FLOWERS).
In addition, you can choose to add a Local number. Adding your own Local number
or numbers makes doing business in local calling areas easier. You can even live
and work in one city and get a Local number in another! Select the area code(s)
that make sense for your business.
- 24/7 Informational Mailboxes
24/7 Prospecting and Lead Generation! Great for hosting audio overviews of your
products and services, consumer awareness messages, testimonials and more.
The heart of your iTeleCenter™ 24-hour recorded-message hotline service. 24/7 informational mailboxes combine with your recorded message hotlines to give
you a versatile and multidimensional way to reach out to prospects and customers.
Your informational mailboxes can be used to reach out to your customers and prospects
in a host of ways, including (but not limited to):
- audio overviews of products and services
- testimonials
- consumer awareness messages
- information in multiple languages
You choose whether or not to have callers leave a message after listening to your
recording. And with our Extended Length Greeting feature, you can provide messages
of great length, as opposed to the minute or two normally offered in typical voicemail
services. In addition, callers can go from one extension to another for a full audio
presentation of your company’s products and services.
Because of our Unblockable Caller ID feature, together with our Caller Name and
Address Lookup feature, you will always have the Name and Address, or at the very
least the phone number, of ALL callers even if they hang up. This maximizes your
ability to capture leads, as you will have the contact information for a caller
even if they do not leave their contact information for you!
Hint: To truly get the most out of this feature you can adjust your Enhanced Call
Forwarding for this type of extension so that the interested prospect has the ability
to press ‘0’ at anytime to speak with you directly. This allows you or your department
to take a call personally from hot prospects while their interest is piqued!
- Multiple Extensions
Multiple extensions you can designate for any purpose you choose. Great for creating
recorded information about your products and services.
iTeleCenter’s™ mailbox extension boxes are simple to create and extremely flexible.
You can choose any extension number from 1 to 9999, unlike most other systems which
lock you into only using limited mailbox extension numbers.
Four different types of mailbox extensions are available: Message
Taking, Greeting Only, Question & Answer, Fax On Demand
Message Taking - Message Taking Extensions will play your
greeting and then prompt the caller to leave a message. This type of extension is
great for Lead Generation.
Greeting Only - Greeting Only Extensions will play your
greeting without providing the ability for the caller to leave a message. You can
record audio overviews of products and services, testimonials, information in multiple
languages and anything else you can think of.
Question & Answer - The Question and Answer feature allows
you to record multiple questions, each followed by a beep in order to record an
answer from the caller. This feature can be set up on any of your Extension Mailboxes
and is great for 24/7 automated order taking and surveys.
Fax On Demand - Give your callers 24/7 access to printed
information with Fax On Demand extensions. Simply upload your documents via the
MyiTeleCenter Back Office to create a library of documents that callers can request
via fax instantly any time of day.
- Ad Tracker
Track callers from your ads to determine your return on investment (ROI). Assign
an Ad Code for each promotion and see exactly how your advertising dollars are working!
Wouldn’t it be nice to know, without a doubt, which of your advertising and promotional
efforts work and which ones waste your time and money? When iTeleCenter’s™ Ad Tracker
feature is turned on, you’ll know!
To use Ad Tracker, you simply come up with various 1 to 3 digit Ad Codes to place
in your ad alongside your iTeleCenter™ number. For example, you would advertise
your iTeleCenter™ number and ‘Mention Code 469’ in all of your USA Today ads. You
would use the same method for your postcard mailings, except you would use Code
378. And for all ads in your local newspaper use Code 167.
You can come up with countless variations of numbers for each of your ad campaigns.
When Ad Tracker is turned on, all callers will be prompted to provide the Ad Code
that was displayed in the ad they are responding to. Once they enter those digits,
they will then hear your Main Greeting play. When you access your Inbox, iTeleCenter
will inform you of the Ad Code the caller entered along with their message.
This money saving feature of iTeleCenter™ does the following:
- Lets you monitor your advertising results and helps you quickly determine which
advertising efforts are generating the most calls.
- Enables you to know without a doubt which ads your interested prospects saw and
responded to.
- Helps you control your advertising costs by allowing you to define and drop advertising
that is not generating a reasonable response rate.
- Helps you to prepare properly when responding to prospects, since you will know
which ad your callers responded to.
- Detailed Call Reporting
Know the details of every one of your calls. Track usage for each extension. 24/7
real time access to ALL your call reports online.
With iTeleCenter’s™ Detailed Call Reports feature you’ll have full access to all
of your call reports online, giving you all the details of your inbound and outbound
calls. Each report is available in a ‘Printable View’, an ‘Excel’ file, ‘Microsoft
Word’ document and/or PDF document.
This feature allows you to measure the effectiveness of your advertising. In addition,
you can monitor the calls made to and from various extensions.
Currently four types of reports are available, each giving you the additional ability
to search within specific date parameters:
- Today’s Calls – A Quick Glance at all calls for Today. Provides Today’s Date, Time,
Caller ID, Duration (in seconds) and Call Type fields.
- Calls by Date Range – Allows you to search for all calls within specific date ranges
picked by you. Provides Date, Time, Caller ID, Duration (in seconds) and Call Type
fields.
- Call Statistics – Gives you very detailed specifics on ALL calls into the system
based on the specific date ranges you pick. Details are provided for both the main
greeting and all extensions. Provides Extension Description, Calls, Voicemails,
Hang-ups, Call Forwards, Faxes, FOD (Fax on Demand) and Duration (average) fields.
- Call Detail – Provides Date, Time, Caller ID, Duration and Extension # for every call!
You can also have your Call Reports automatically delivered to your email Inbox
based on a time interval of your own choosing – daily, weekly, monthly, quarterly,
etc.
The Detailed Call Reports feature gives you a great advantage in managing your business.
- Access Voicemail & Faxes via Email
Listen to your messages and view your faxes from within your email. Stay on top
of your calls and faxes from wherever you have email access!
Through iTeleCenter’s™ Email Notification feature you get instant notification of
voicemail messages and faxes. However, unlike other services, we don’t clog up your
inbox with bulky file attachments.
The moment a voice message or fax arrives in your system iTeleCenter™ emails a notification
to you at up to two separate email addresses.
You will be able to play, save, or delete voicemail and faxes in real time from
within the email itself. You won’t need to download attachments. You don’t even
need to log in to the online My iTeleCenter™ system to access your voicemail and
faxes!
Your Email Notification provides you with a number of details regarding the call.
You will see the phone number from which the caller called, a link to get the caller’s name and
address (if listed in the White or Yellow pages), the time of day the call was made, the length of the message and even the Extension they left a message on.
Your messages are converted to .wav or mp3 files, and your faxes can be viewed and
saved as PDF files.
- Enhanced Call Forwarding
Bringing your caller to you, no matter where you are! Forwards calls to up to 5
separate phone numbers in the priority order you designate.
If making sure you are available to your customers and prospects is a concern for
you, then put your worries aside. iTeleCenter’s™ Enhanced Call Forwarding feature
will track you down at home, in the office, on a cell phone or at any other phone
number you designate to let you know that someone wants to speak with you.
This type of service is known by many phone service providers as a Find Me/Follow
Me service. Your callers simply dial your iTeleCenter™ number and choose the appropriate
extension.
iTeleCenter™ then routes the calls to the appropriate person for that extension
at the location(s) of his or her choosing, no matter where that may be. Callers
will hear on-hold music or your personalized on-hold message while the system locates
you and delivers the call to you.
Enhanced Call Forwarding will forward calls to up to 5 different phone numbers in
the specific order of your preference. These calls can ring directly to your forwarded
number or iTeleCenter™ can announce the name of the caller and let you choose to
accept the call, transfer the caller to voicemail or record a message to be played
to them prior to sending them to voicemail. Once you accept the call, you can forward
the caller to another extension or even another phone number altogether.
- Enhanced Voicemail
Unlimited Voicemail message capacity! Never a full voicemail box. Access your voicemail
in multiple, convenient ways. Messages stored for a full 60 days!
With iTeleCenter’s™ Enhanced Voicemail feature, your callers will never have to
put up with a “mailbox full” message. That’s because we offer you an unlimited number
of voicemail messages to be stored in your voicemail box.
And with Enhanced Voicemail you have the ability to listen to your voice messages
in multiple and convenient ways – via phone, email, or online. Whether you’re in
the office, working from home, or on the road, you’ll always be able to access your
voicemail. Never worry about missed calls again!
Messages are stored for a full 60 days and can be saved to your computer hard drive
for longer-term archiving or to listen to offline.
- Instant Text Message Alerts
Save time and get back with your clients and prospects faster! Get instant notification
by cell phone text message every time you receive a voicemail or fax.
Instant Text Message Alerts lets you know as soon as you receive a new voicemail
message or fax. This feature saves you time and money, because you don’t have to
keep calling your iTeleCenter™ system or log in online in order to check for new
messages.
Since the notification is immediate, Instant Text Message Alerts also ensures that
you’ll be able to get back with your important prospects and customers in timely
fashion.
- No Busy Signals
Your callers will never hear a busy signal! Unlimited calls handled.
Your iTeleCenter™ 24-hour recorded message hotline service’s Toll-Free or Local
number is able to take calls from multiple callers at once, so your callers will
never hear a busy signal. Never worry again about callers not being able to get
through to you.
Whether you are receiving hundreds of calls responding to an advertisement for more
information at the same time or just experiencing another busy day in your business,
your callers will always be treated professionally without the irritation of a busy
signal. If they dial an extension and you are busy or choose not to accept the call,
they are simply routed to voicemail.
Our technology assures this and has been time tested since 1992!
- Fax On Demand
Deliver Fax Documents 24/7! Give your callers around-the-clock access to important
printed information.
Give your callers around-the-clock access to important printed information with
iTeleCenter’s™ Fax On Demand extensions.
Simply upload your documents via your My iTeleCenter™ Back Office to create a library
of documents that callers can request via fax instantly – any time of day. Prospects
can input their fax number and have immediate access to your order forms, product
or company details, directories, written testimonials or any other information
you wish to make accessible to your callers 24/7.
This is a powerful marketing tool because it saves you the time, expense, and effort
of faxing information manually to your prospects and customers.
Here’s how it works:
When the caller dials a Fax-On-Demand extension, he or she will hear a short description
of the documents and will then be prompted to enter the phone number of his fax
machine. iTeleCenter™ will automatically call that fax number and deliver the document
you have uploaded onto that extension.
This is a great solution for people who are often on the road and need to send out
the same documents over and over again to potential clients/customers. One call
to your iTeleCenter™ system’s Fax-On-Demand extension and your fax is on the way
to your client, regardless of whether you are near a fax machine or not.
Plus, with iTeleCenter’s™ Send and Receive Faxes Online feature your potential client
can fax those now completed documents right back to you.
You can try our Fax-On-Demand system right now. Just dial the demo line below, choose
extension 900, and then enter your fax number when prompted*:
Demo Line: Dial 1-800-704-1314 and then choose extension 900 for a Fax On-Demand
extension.
*Important note: We do not store, maintain or sell your fax number.
- Outlook Integration
Seamlessly integrates with Outlook. Listen to your voicemails and view your faxes
from within Outlook.
- Caller Name and Address Lookup
Goes beyond standard caller ID. Now you can get the name and address of callers
too.
Our Caller Name and Address Lookup service takes you way beyond Caller ID. And it
can help you convert your hang-ups into prospects as well!
In addition to providing you with the caller’s phone number through Unblockable
Caller ID, this feature provides you with the name and address of your callers if
they are listed in the White or Yellow pages.
If the caller who has left you a voice message (or fax) is calling from a listed
number, you will have the name and address of the person who the number is registered
to.
Caller Name and Address Lookup enables you to more effectively follow up with your
prospects, since you will now have their name and address information, even if they
hang up!
Can you imagine calling someone back who has hung up on your Lead Capture or Presentation
message and using their name to acknowledge their call to you? Powerful.
- Call Recording
Record conversations that take place between you and your clients. Never worry about
losing key information passed back and forth by phone again!
Here are just a few of the things Call Record allows you to do:
- Train employees and increase their productivity...go back over respective calls
and point out areas for improvement
- Keep track of how well your salespeople are handling incoming calls
- Improve customer relations...tune in easily to your clients' most pressing needs
and most common questions
- Record teleseminars so you can listen to them in depth at a later time and at your
leisure...say goodbye to problems associated with inconvenient call-in times...no
more worries about missing key segments because other pressing matters came up
during the teleseminar
- Protect your business from misunderstandings...replay select calls to make sure
matters and content are clearly understood
- Check the accuracy of order fulfillment
Recording your incoming or outgoing calls has never been easier. And to make things
even more convenient, you'll get immediate access to your recordings via e-mail
or online in the recording archive section! And the Call Record feature is the ideal
solution for call center managers or for order verification and payment authorization.
- My iTeleCenter™ Intuitive Online Management System
Manage all aspects of your iTeleCenter™ account via this easy-to-use online management
system. Make changes to your system in a snap!
My iTeleCenter™ is what we call our Intuitive Online Management System. As an iTeleCenter™
user, you’ll have 24/7 online access to this easy-to-use system. Nearly every feature
of iTeleCenter™ can be managed through this simple and effective online interface.
Within My iTeleCenter™, you can do all of the following:
- Access Voicemail Messages and Faxes
- Create & Manage Extensions
- Manage and Upload Greetings
- Manage Call Forwarding Settings
- Manage Message Alert Settings
- Access Detailed Call Reports
- And much, much more!
- Call Blocking
Stop annoying callers from calling you! Control who calls you and how often.
You may have situations come up that would require you to be able to block certain
calls from coming into the system. Perhaps there are certain area codes that your
company is not licensed to do business in, or perhaps you wish to restrict callers
from calling too often each day.
Call Block gives you the real-time flexibility to block these calls within certain
and/or specified parameters.
The iTeleCenter™ Call Blocking feature provides three methods of restricting who
can dial your Toll-Free or Local number.
- You can create, modify or delete specific numbers on
a call block list
- You can restrict calls from entire area codes by adding or removing them from your
area code block list
- Or you can simply configure and activate Auto Call Blocking for all inbound calls.
Auto Call Blocking lets you determine the maximum number of calls per day that you
can receive from any given number so you can prevent repeat callers from abusing
your system. Used in conjunction with the Unblockable Caller ID feature, Call Blocking
allows you to effectively monitor and manage your Toll-Free number.
The Call Blocking feature of iTeleCenter™ gives you enhanced privacy options that
are not available through traditional phone carriers or phone Systems.
- Q&A Scripting
Survey your callers 24/7. Use Q&A Scripting to ask a series of questions and iTeleCenter™
will combine the response into one voicemail message.
Sometimes a regular voicemail just won't do. Q&A Scripting allows you to gather
critical information from callers even when you are not available to query them
directly. Use Q&A Scripting to ask a series of questions and iTeleCenter™ will combine
the answers into one convenient voicemail message.
The Q&A Scripting feature allows you to record multiple questions, each followed
by a beep in order to record an answer from the caller. This feature can be set
up on any of your Extension Mailboxes and is great for 24/7 automated order taking
and surveys.
Here is an example of how this would work:
The caller has realized he or she is calling after hours, but is ready to make an
order for the Silver Nugget product from ABC International. He or she presses extension
300 for After Hours Ordering and hears:
“Even though we are closed for the day we wish to accommodate your order request.
To get your order processed first thing on our next business day please answer the
following questions. After answering each question, press the pound key to continue
on to the next question.”
First question - “What is your name? Please press the
pound key to continue on to the next question when finished.” The caller will then
hear a beep, respond to your question and then dial the pound key to continue on
to the next question.
Second question - “What is your account number with us
that is to be billed for this order? Please press the pound key to continue on to
the next question when finished.”
Third question - “Will this Order ship to your address
that is associated with your account? If the answer is no, please provide the shipping
address for this order. Please press the pound key to continue on to the next question
when finished.”
Fourth question - “Please tells us what you would like
to order. Very clearly give the Item # first, then the Item Description and finally
how many of that Item you want. Please press the pound key to continue on to the
next question when finished.”
Fifth question - “Would you like us to call you to confirm
this order before processing it? If so, please provide the preferred phone number
to contact you at. Please press the pound key to continue on to the next question
when finished.”
There is no limit to the number of questions you can ask.
Call our Demo line and leave your answers to these questions! Don’t worry; we won’t
check messages on this demo line, so you won’t be getting any strange follow-up
calls!
Dial our Question and Answer Demo Line: 1-800-701-5541 and enter Extension 100
Features and benefits:
- Get all of the information you need from the caller to complete the order or information
request.
- Never lose an order because the office is closed; get the sale while it is hot.
- Eliminate the need to call people back just for their details
- Callers are impressed with the sophistication of your company.
There are many uses for this type of extension: automatic ordering, surveys, lead
qualification and much more…
- Auto Voice Responder
Automatically calls back prospects who have called your hotline! You set the interval
and the content of your Auto Voice Responder message.
When someone calls your hotline to listen to your recorded message and leaves a
message for you, your system can automatically call them back 5 minutes later (or
within whatever time frame you choose) and let him or her know that you received
their message.
You can also have the Auto Voice Responder inform them as to when you will call
them back.
For example, if you want to first do some research on the caller’s company and products,
you could set up the Auto Voice Responder with a message saying you received their
message and will call them back in 4 hours.
This would give you time to prepare yourself for the call.
This handy feature can help to eliminate voicemail tag, since your caller will know
exactly when you will call them back. It also reassures your caller that you have
indeed received their message on your hotline.
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